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Comment on this article

Quoted
May/June 2009

"They [US Airways] employed oppressive and deceptive tactics in an attempt to frustrate me and choke out my claim. And what's worse is that it normally works -- people tire of the process and eventually give up. . . . US Air needs to know that their deplorable license-to-steal attitude will not be tolerated."

-- Jesse Maiman '10, quoted in the March 23 Yale Daily News. Maiman drew both scorn and sympathy when the Cincinnati Inquirer reported that he was suing US Airways for a million dollars over the alleged theft of an XBox 360 video game system from his checked luggage during his flight home to Cincinnati in December.